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Child Protection

Child Protection

Illinois Department of Children and Family Services (DCFS)

24 hour hotline for reporting suspected abuse, neglect, or exploitation of children in Illinois.

Services Offered

Child Abuse Reporting • Mandated Reporter • Hotline • Child Neglect • Child Protective Services


DCFS has the primary responsibility of protecting children through the investigation of suspected abuse or neglect by parents and other caregivers in a position of trust or authority over the child. The public can help DCFS protect children by reporting suspected abuse, neglect, or exploitation of a child.

Child abuse occurs when a parent, caregiver, or anyone in a position of power and authority (e.g., teacher, coach, religious leader, health care provider) harms a child or puts a child at risk of harm through mistreatment. Child abuse can be physical (e.g., bruises, broken bones), sexual (e.g., fondling or incest), or mental (emotional injury or psychological illness). Neglect occurs when a parent or caregiver fails to provide a child with appropriate food, clothing, shelter, and other basic needs. Exploitation occurs when a parent or other person in a position of authority over a child uses the child for personal gain (money, power, sexual gratification).
Click here to learn more about what constitutes child abuse or neglect. To learn more about reporting guidelines,see the Care Enough to Call brochure , available in English, Spanish, and Chinese.


100 W. Randolph, Chicago, IL 60601 41.8848512 -87.6317268

Service Options

Languages Spoken

  • English
  • Spanish


-All calls to the hotline are confidential.


  • This service is free

How to Apply

Call the Child Abuse Hotline at 800-252-2873 (800-25-ABUSE, TTY 800-358-5117) if you suspect child abuse or neglect. If you believe a child is in immediate danger of harm, call 911 first. Reports may be made anonymously.